At SofiaFrame, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, address, email, and phone number (when placing an order or contacting us).

  • Order Information: Products purchased, delivery address, and payment method (Cash on Delivery only).

  • Technical Information: Browser type, device type, and website usage details collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate order updates, shipping details, or support responses.

  • Improve our website, services, and customer experience.

  • Send promotional offers and updates (only if you have opted in).

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
We may share your information only with:

  • Delivery Partners: To ensure successful shipment of your order.

  • Service Providers: For technical support, analytics, or marketing (if applicable).

  • Legal Requirements: If required by law, regulation, or government request.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, track usage, and personalize your experience. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Opt out of marketing communications at any time.

  • Request deletion of your personal data, subject to legal or contractual obligations.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

8. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 [email protected]